Shipping & Returns
Shipping Information International
At Lagoon Jewellery, we take quality seriously and understand the importance of prompt and secure shipping. To ensure your order arrives safely and on time, we partner with reputable shipping agents such as Federal Express and DHL. Depending on your location and the specifics of your order, we choose the most suitable carrier to provide the best service. These trusted carriers provide reliable and expedited delivery, so you can have peace of mind knowing your jewelry will reach you in perfect condition. We are committed to providing you with the best service possible, from the moment you place your order until it arrives at your doorstep.
Shipping Information Indonesia
For our customers in Indonesia, we partner with reliable local carriers to ensure your order is delivered quickly and safely within the country. We use well-established services such as JNE, TIKI, and Pos Indonesia, known for their efficiency and reliability. These carriers are experienced in handling deliveries across Indonesia's diverse geography, from bustling cities to remote areas.
We offer free shipping across Indonesia.
Additional Shipping Information
How can I ensure my order is delivered to the correct address?
Please double-check that the address you provide is accurate and reliable. Include all necessary details such as apartment numbers and postal codes to avoid any delivery issues. Additionally, provide a valid phone number and email address so that the shipping carrier can contact you if there are any delivery issues or delays.
If an incorrect address is provided, you will be responsible for any additional shipping charges required to resend your order. Ensure all address details are correct before finalizing your order.
Why should I provide my contact information?
Providing a valid email address and phone number is crucial for the shipping carrier to contact you in case of delivery issues or delays.
What should I know about tracking my order?
Once your order has been shipped and you receive a tracking number, Lagoon Jewellery is not liable for any loss or damage during transit. Regularly monitor the tracking information to stay updated on your package's status. In the event that the parcel is lost, Lagoon Jewellery is unable to issue a refund.
Are there additional fees for international shipping?
Yes, additional customs fees, duties, or taxes may apply upon delivery. These fees are not covered by Lagoon Jewellery and are your responsibility. Please check with your local customs office to understand potential charges.
What are the expected delivery times?
Delivery times may vary based on your location and the selected shipping method. International shipments may experience delays due to customs processing or unforeseen circumstances.
How should I plan for shipping during holidays and peak seasons?
During holidays and peak seasons, shipping carriers may experience higher volumes of packages, which can lead to delays. Plan your orders accordingly to account for these potential delays.
Returns and Warranty Information
All Lagoon Jewellery purchases made through our online store come with a 3-month warranty. This warranty is effective from the date of purchase and covers manufacturing faults and defects in materials. We will offer a repair or replacement once the item has been assessed and confirmed by our team to be faulty.
Additional Returns and Warranty Information
What is not covered under the warranty?
Wear and tear during normal use is not considered a fault. General wear and tear includes tarnishing and fading of plated jewellery, and is not covered by the warranty. Lagoon Jewellery is not responsible for the loss of jewellery and cannot deem an item faulty if it cannot be assessed. Damage caused by improper use or accidents is also not covered by the warranty.
Can I return or exchange my purchase?
If you are not completely satisfied with your purchase, we offer returns and exchanges within 10 days of the purchase date. Items must be returned in their original condition and packaging, unworn and unaltered. Personalized or custom-made items cannot be returned or exchanged unless they are faulty.
Adress: Graha Merdeka Renon Unit 15, Jl. Merdeka, Desa/Kelurahan Sumerta Kelod, Kec. Denpasar Timur, Kota Denpasar, Provinsi Bali
How do I return an item?
To return an item, please contact our Customer Care team info@lagoonjewellery.com to obtain a return authorization. Pack the item securely and include your proof of purchase. Return shipping costs are the responsibility of the customer unless the item is faulty. We recommend using a trackable shipping service as Lagoon Jewellery is not responsible for lost return shipments.
How are refunds processed?
Once we receive and inspect your return, we will process your refund within 7-10 business days. Refunds will be issued to the original method of payment. Please note that shipping fees are non-refundable unless the return is due to a faulty item.
What if I receive the wrong item?
If you receive the wrong item, please contact our Customer Care team info@lagoonjewellery.com immediately with your order number and details of the incorrect item. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.